Privacy policy

Privacy Policy

We are the data controller for the purposes of applicable UK data protection law.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or otherwise interact with our services.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect and process the following categories of personal data:

Contact Information

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

Payment Information

  • Payment method details

  • Transaction records
    (Payment processing is securely handled by third-party providers. We do not store full card details.)

Account Information

  • Username

  • Account preferences

  • Purchase history

Transaction Data

  • Products viewed or purchased

  • Order history

  • Returns and exchanges

Device & Technical Data

  • IP address

  • Browser type

  • Device information

  • Usage data

Communications

  • Messages sent to our customer support team

2. How We Collect Your Data

We collect personal information:

  • Directly from you when you place an order, create an account, or contact us

  • Automatically through cookies and similar technologies

  • From Shopify (our e-commerce platform provider)

  • From payment processors and logistics partners

3. How We Use Your Personal Information

We process your personal information for the following lawful bases under UK GDPR:

Contractual Necessity

To:

  • Process orders

  • Deliver products

  • Provide customer support

  • Handle returns and refunds

Legitimate Interests

To:

  • Improve our website and services

  • Prevent fraud

  • Analyse performance

Legal Obligation

To:

  • Comply with UK laws and tax requirements

  • Respond to lawful requests from authorities

Consent

To:

  • Send marketing emails (you may withdraw consent at any time)

4. Marketing Communications

If you subscribe to our marketing communications, we may send promotional emails about products, offers, or updates.

You may unsubscribe at any time by clicking the “unsubscribe” link in any marketing email.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable secure checkout

  • Improve site performance

  • Analyse visitor behaviour

  • Deliver relevant advertising

Cookies fall into the following categories:

  • Strictly Necessary Cookies

  • Analytics Cookies

  • Functional Cookies

  • Advertising Cookies

You can manage cookie preferences via our cookie banner or your browser settings.

Disabling certain cookies may affect website functionality.

6. Sharing Your Personal Data

We may share your data with:

  • Shopify (our e-commerce platform provider)

  • Payment processors

  • Shipping and fulfillment partners

  • IT and cloud service providers

  • Marketing partners (where permitted by law)

We only share data necessary for operational purposes.

We do not sell your personal data.

7. International Transfers

Due to our international fulfillment model, your data may be processed outside the United Kingdom or European Economic Area.

Where personal data is transferred internationally, we rely on:

  • UK-approved Standard Contractual Clauses

  • Adequacy decisions

  • Appropriate safeguards required by law

8. Data Retention

We retain personal data only as long as necessary for:

  • Fulfilling orders

  • Legal compliance

  • Accounting and tax purposes

  • Resolving disputes

When data is no longer required, it is securely deleted or anonymised.

9. Your Rights Under UK GDPR

If you are located in the United Kingdom or European Economic Area, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent (where applicable)

To exercise your rights, contact:

support@nominaltime.com

We may need to verify your identity before responding.

10. Complaints

If you are not satisfied with how we process your personal data, you may contact us directly.

You also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
https://ico.org.uk

11. Children’s Data

Our services are not intended for individuals under 16 years of age.

We do not knowingly collect personal data from children.

12. Data Security

We implement appropriate technical and organisational security measures to protect personal data.

However, no online transmission can be guaranteed to be completely secure.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes.

The updated version will always be posted on this page with a revised “Last updated” date.

14. Contact Details

Email: support@nominaltime.com
Business Hours: Monday–Friday, 09:00–18:00 (GMT)